Courtesy Photo, City of Kent

Courtesy Photo, City of Kent

Comcast service outage covered 25 square miles in Kent

Company doesn’t release customer numbers impacted by outage

The Comcast service outage on Nov. 30-Dec. 1 covered approximately 25 square miles in Kent, whose city borders cover about 34 square miles.

Customers lost internet, TV and phone service early Thursday morning, Nov. 30 after vandals cut cable lines on the East Hill. Comcast restored service at about 3 a.m. Friday, Dec. 1.

When asked how many customers were without service, a Comcast spokesperson said the company discloses impacted geography rather than customer count.

”I can tell you that the parts of Kent that were impacted include the Kent Vista central area (a Comcast description), which is approximately 25 square miles,” according to a Dec. 1 email from a company spokesperson.

The city of Kent covers about 34 square miles, according to the U.S. Census Bureau, with a population of 134,400 in 2022.

A Comcast outage map during the incident had several dots that each listed impacts of more than 2,000 customers, the highest level on the chart.

“Full service restoration was complete as of 3 a.m. (Dec. 1),” the spokesperson said. “The damaged cables needed to be replaced and all fiber strands needed to be respliced.”

Kent Police are investigating to try to track down the person or people who cut the cable lines. Vandals go after the lines in an effort to steal copper that can be sold as scrap metal.

Talk to us

Please share your story tips by emailing

To share your opinion for publication, submit a letter through our website Include your name, address and daytime phone number. (We’ll only publish your name and hometown.) Please keep letters to 300 words or less.

More in News

One of two victims identified in fiery Kent crash

Kristen Anne Meyers, 53, died in May 11 crash on West Hill, according to medical examiner

City-owned ShoWare Center in Kent loses $742,675 in 2023

Losses lower than projected but expenses continue to exceed revenue at 6,200-seat arena

Kent firefighters extinguish two fires on the same morning | Photos

Friday, May 17 at apartment leasing office in the Valley and at a vacant East Hill house

Courtesy Photo, City of Kent
City of Kent population drops by 1,051 in 2023 compared to 2022

Decline similar to many cities of 50,000 or more across the nation, according to U.S. Census Bureau

Kent Police Blotter: April 25 to May 8

Incidents include burglaries, robberies, shootings

Rape charges dismissed against former Kent school bus driver

Prosecutors decide they could not prove the charges beyond a reasonable doubt due to medical tests

Feds indict 9 South King County residents on drug trafficking charges

Those accused from Federal Way, Kent, Renton, Enumclaw

A screenshot of King County Councilmember Reagan Dunn speaking about a proposed amendment for the proposed $20 minimum wage ordinance. (Screenshot)
King County approves $20.29 minimum wage for unincorporated areas

Councilmember Reagan Dunn and more than a dozen business owners argued tips and health care expenses should be a part of the new wage. The council passed the ordinance without the amendment.

Dave Upthegrove. COURTESY PHOTO
Upthegrove one of seven candidates for state lands commissioner

His King County Council member’s district includes part of Kent

COURTESY PHOTO, King County Elections
Candidates file for Kent-area races for Congress, Legislature

Incumbents face challengers in two Congressional contests and four state House races

Two die in single-car crash in Kent on West Hill

Sedan crashed Saturday evening, May 11 into tree and caught fire in 2400 block of South 272nd Street

Spanaway man, 25, faces murder charge in Kent bar shooting

Reportedly shot Federal Way man, 30, eight times inside Meeker Street Bar & Grill